Managed Hosting and Aftercare

Managed Hosting

Oxford Web Applications provide secure and resilient hosting services for our application development clients. Our hosting services have the following features:

  • UK based Tier 3 Data Centre infrastructure
  • Business Continuity hosting from independent UK based Tier 4 Data Centre
  • Fully managed hosting services
  • 24/7 monitoring and proactive support from Oxford Web Applications team
  • Hewlett Packard server infrastructure
  • VMWare virtualisation technologies
  • ISO 27001 Information Security Management environment
  • Payment Card Industry Data Security Standard (PCI DSS) certified facility

As a Nominet Accredited registrar we provide domain procurement and management for our clients. In addition we also provide our clients with secure certificates from GeoTrust.

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Support

We provide a range of flexible ongoing support options for the Web Applications and Apps we develop. Clients who use our support service benefit from the ability to quickly deal with post warranty errors or bugs, request minor development updates or content changes, or simply get advice, all within an agreed response period.

A support service can be tailored to fit the needs of your organisation to ensure assistance can be provided when you need it.

Monthly Security Protection

To ensure the Web Applications we develop for our clients remain secure we offer our Monthly Security Protection service. Each month we will identify and install any operating system or middleware security patches which have been released and install these onto the host server and application on a monthly basis.

This service ensures that the host server and web application is kept secure from security vulnerabilities which have been identified and fixes released by the vendor.

Patches will be applied on a monthly basis by default. If a zero day exploit for any of the items covered is disclosed during the month and the vendor recommends immediate patching, then we will apply the update once we are happy that it is stable.

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Training

To help our clients get the maximum benefit from the Web Applications we develop we offer a range of customised training packages. Training can be provided at client premises or at our offices in Oxford and is carried out by a senior member of our development or consultancy team.

Different levels of training can be provided to different types of user of the Web Application, including how to use the advanced administrative functionality. Training can be provided as part of a project handover or at go live. Additional training can also be provided to new team members as and when required.